At Flowerlab, we strive to provide the best floral products and services. To maintain fairness and transparency, please review our policy regarding refunds:

1. Non-Refundable Nature of Products

• Perishable Nature: Due to the perishable and delicate nature of our products, all sales are considered final. We are unable to offer refunds or exchanges for flowers, arrangements, plants, or any other perishable items once they have been delivered or picked up.
• Customer Responsibility: Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order at the specified delivery address. We cannot offer refunds for orders where incorrect information has been provided or if the recipient is not available to receive the delivery.

2. Quality Assurance

We guarantee the freshness and quality of our products upon delivery. In the rare event that you receive a damaged or incorrect item, please contact us immediately for assistance, and we will make every effort to address the issue accordingly, which may not necessarily involve a refund.

3. Cancellation Policy

While we understand circumstances may change, we may not be able to accommodate order cancellations or changes once an order has been processed. Please contact us as soon as possible if you need to make changes to your order, and we will do our best to assist you.

4. Contact Information

For any inquiries or concerns regarding our no refund policy, please contact our customer service team:

FLOWERLAB

Phone:+6012-3474745

Business Hours:9.30AM-6.30PM