Terms of Service for FLOWERLAB

Welcome to FLOWERLAB. These terms outline the rules and regulations for the use of our services. By accessing our website or placing an order with us, you accept these terms and agree to abide by them. Please read these terms carefully before using our services.

1. Service Description

  • Floral Products: We provide a range of floral arrangements, bouquets, plants, and related products available for purchase through our website or in-store.

2. Order Placement and Acceptance

  • Order Confirmation: When you place an order with us, you will receive an email or notification confirming receipt of your order. Please note that this confirmation does not signify acceptance of your order, but rather an acknowledgment of its receipt.

  • Order Acceptance: Order acceptance and the completion of the contract between you and FLOWERLAB will occur upon dispatch of the products to you, unless we have notified you that we do not accept your order or you have canceled it.

3. Pricing and Payment

  • Product Prices: All prices for our products are listed in RM/SGD/BND and inclusive of applicable taxes, unless otherwise stated.

  • Payment Methods: We accept payment via Bank Transfer, E-wallet, Debit and Credit Card. Payments must be made in full at the time of placing the order.

4. Delivery and Fulfillment

  • Delivery: Our delivery terms are outlined in our separate delivery policy. Please review this policy for information regarding delivery areas, times, and charges. (Click here to view Delivery policy)

  • Fulfillment: We strive to fulfill and deliver orders in a timely manner. However, unforeseen circumstances or product unavailability may result in delays. In such cases, we will communicate with you to find a suitable solution.

5. Returns and Refunds

  • Refund Policy: Please refer to our refund policy for information on returns, refunds, and exchanges.

6. Privacy Policy

  • Privacy: We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the terms of our privacy policy.

7. Intellectual Property

  • Ownership: All content and materials on our website, including but not limited to text, images, logos, and designs, are the property of FLOWERLAB and are protected by intellectual property laws. They may not be reproduced or used without our explicit permission.

8. Contact Information

For any inquiries or concerns regarding our terms of service, please contact our customer service team:

Flowerlab

+6012-3474745